Tas High Country Fly Fish Tours Booking / Cancellation Policy

Tas High Country Fly Fish Tours’ policies on booking deposits, pre-payments, cancellations and “frustration of contracts” fall under the provisions of the Australian Consumer Law and Fair Trading Act 2012.

If THCFFT receives a booking from a Guest / Customer, with one month's notice of service delivery or longer, THCFFT may request a deposit to the value of 1/3 of the value of the booking which is fully refundable to the Guest / Customer if notice of cancellation is received 14 days or longer from the date of commencement of services for reasons due to personal or Family illness, or Force Majeure (bushfire, fire, flood, famine, pestilence, government action, COVID-19 border closure etc.) unless agreement can be made for alternative booking date(s) of equivalent value.

If notice of cancellation is received between 5 and 14 days from the date of commencement of the services (THCFFT is less likely to find a replacement booking) then THCFFT may claim 1/2 of the value of the deposit (or 16.67% of value of the booking) to cover costs and loss of income for the services unless cancellation is due to Force Majeure and reasons beyond the reach of the Guest or customer when the deposit will be fully refundable unless agreement can be made for alternative booking date(s) of equivalent value.

If notice of cancellation is received shorter than 5 days from the date of commencement of the services (there is little opportunity for THCFFT to find a replacement booking) then THCFFT may claim 2/3 of the value of the deposit (or 22.2% of the value of the booking) to cover costs and loss of income for the services unless cancellation is due to Force Majeure and reasons beyond the reach of the Guest or customer when the deposit will be fully refundable unless agreement can be made for alternative booking date(s) of equivalent value.

In the event that THCFFT experiences health problems or issues, vehicle and or boat failure or associated problems including Force Majeure that would lead to the frustration of the delivery of the services and frustration of the contract then THCFFT will as soon as possible provide notice to the Guest / Customer and then either:

  1. Subject to the approval of the Guest / Customer, convey the full value of the pre-payment to an alternate trout fish guide supplier who is an accredited member of “Trout Guides and Lodges Tasmania Inc” so as to enable performance of similar services with minimal disruption as agreed by the Guest / Customer;

  2. seek agreement for alternative service date(s) of equivalent value; or

  3. fully refund any deposit or pre-payment made to THCFFT for the delivery of the services.